Terms & Conditions

These terms and conditions do not affect the customer’s statutory rights.

Orders from U.K. only are accepted.

All payments must be paid in full before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

You are not permitted to sell and must not offer for sale or re-sell any of our products.

All orders are subject to VAT (already included in the prices)

In the unlikely event of the goods being found to be faulty please report it to Belflair Chocolates within 2 days of delivery, a refund or a replacement will be arranged with the customer.

Delivery Damage
In the event of damaged or faulty goods, customers must contact Belflair Chocolates in writing info@belflairchocolates.co.uk within 7 days of receipt. Belflair Chocolates will only send a replacement product, upon confirmation that the damaged items have been returned. Goods must have been kept according to storage instructions from the day of delivery.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause above.

The prices payable for products that you order are as set out in our website. These prices may vary.

Prices are excluding, delivery charges, which are set out during the order process and on the relevant content page. For delivery prices, details and lead times please contact us on info@belflairchocolates.co.uk

We will deliver the products to the address you give us whilst ordering. It is your responsibility to provide us with accurate delivery address details. We will not check or verify addresses and messages supplied by you.

You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.

Belflair Chocolates excludes all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Belflair Chocolates tries to ensure that the information on this website is accurate and complete but will not be liable for any damages of any kind arising from the use of this website.

We cannot be held responsible for heat damage to products and/or packaging in transit. Due to the high temperatures during the summer months, we kindly ask all customers to provide an address where your chocolates can be safely delivered by the courier on their first delivery attempt (e.g. work address). We take all necessary precautions with regards to high temperatures in order to provide our customers with the best possible service.

We cannot take responsibility for melted or stolen chocolates in situations where customers authorise couriers to leave parcels on a doorstep.

Intellectual property
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from a director of Belflair chocolates

We may suspend or cancel your registration immediately and reserve the right to refuse sale of goods at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

Orders may be cancelled at any time prior to dispatch by email or phone.

Unforeseen circumstances
While every effort will be made to meet customer’s demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Belflair Chocolates.

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.